Streamline Your Money Transfers With Zelle® at Phoenixville Federal Bank & Trust
At Phoenixville Federal Bank & Trust, we understand that the world of banking is evolving rapidly, and to provide you with the best services, we’ve introduced Zelle, a convenient and secure way to transfer money. Below, we’ll explore the benefits of Zelle, explain what it is, and show you how to set up your Zelle account. Discover how Zelle can enhance your mobile banking experience and simplify financial transactions.
What Is Zelle?
Zelle is a fast, safe, and easy way to send and receive money directly from your Phoenixville Federal account. It’s a peer-to-peer money transfer service that allows you to send money to friends, family, or anyone you trust, instantly. Whether you need to split a dinner bill, pay your share of rent, or send a birthday gift, Zelle makes it hassle-free.
Zelle Money Transfer
With Zelle, you can send money to friends, family, and others you trust with just a few taps on your mobile device. No need for cash or checks—Zelle simplifies local and long-distance transactions.
Setting Up Your Zelle Account
Getting started with Zelle at Phoenixville Federal is a breeze. Follow these simple steps to set up your Zelle account:
- Log in to Online or Mobile Banking: Access your Phoenixville Federal account through our secure online or mobile banking platform.
- Navigate to Zelle: Select “Send Money With Zelle.”
- Accept Terms and Conditions
- Enroll Your Email or Phone Number: Link your email address or mobile phone number to your bank account.
- Choose Your Account: Select the Phoenixville Federal account you want to use with Zelle.
- Start Sending Money: Once your account is set up, you can send money to anyone with a U.S. bank using their email address or phone number.
Benefits of Zelle at Phoenixville Federal
Zelle offers a wide range of benefits to our valued customers. Here are some of the primary advantages of using Zelle for your money transfer needs:
- Speed: Zelle offers lightning-fast money transfers, ensuring your funds reach their destination almost instantly.
- Security: Your financial information is always protected with the latest encryption and security measures.
- Convenience: Say goodbye to writing checks or searching for an ATM. With Zelle, you can send money from the comfort of your home or while on the go.
- No Fees: Phoenixville Federal does not charge any fees to use Zelle. It’s a cost-effective way to transfer money.
- Mobile Banking Integration: Zelle seamlessly integrates with our mobile banking app, enhancing your banking experience and giving you complete control over your finances.
At Phoenixville Federal, we are committed to providing modern banking solutions that simplify your financial life. Zelle is just one of the many ways we strive to meet your needs. Join the thousands of satisfied customers who have already embraced the convenience of Zelle.
Zelle: The Fast Lane to Seamless Banking at Phoenixville Federal
Experience the future of money transfers today with Phoenixville Federal and Zelle. Sign up for Zelle through our online or mobile banking platform and enjoy secure, swift, and hassle-free money transfers with every transaction.
Frequently Asked Questions
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.3 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.2
You can send money to friends, family and others you trust.2
Since money is sent directly from your bank account to another person’s bank account within minutes,3 it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
To get started, log in to Phoenixville Federal Bank & Trust’s online banking or mobile app and navigate to the “Send Money With Zelle” tab. To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it and you’re ready to start sending and receiving with Zelle.
To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.3
To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.”4
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.3
If you have not yet enrolled with Zelle, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Phoenixville Federal Bank & Trust.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.2
Since money is sent directly from your bank account to another person’s bank account within minutes,3 Zelle should only be used to send money to friends, family and others you trust.
Neither Phoenixville Federal Bank & Trust nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
It’s easy — Zelle is already available within Phoenixville Federal Bank & Trust’s mobile banking app and online banking within Bill Pay! Check our app or sign in online and follow a few simple steps to enroll with Zelle today.
You can find a full list of participating banks and credit unions live with Zelle here.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle through your online banking Bill Pay account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Phoenixville Federal Bank & Trust).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Phoenixville Federal Bank & Trust of the incoming payment. Phoenixville Federal Bank & Trust then directs the payment into your bank account, all while keeping your sensitive account details private.
In order to use Zelle, the sender’s and recipient’s bank accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our customer service team at 610-933-1000 so we can help you.
Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Phoenixville Federal Bank & Trust but are a separate service from Zelle and can take one to three business days to process.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
Money sent with Zelle is typically available to an enrolled recipient within minutes.3
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient’s account, typically within minutes.3
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact our customer support team at 610-933-1000.
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for Phoenixville Federal Bank & Trust. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Phoenixville Federal Bank & Trust nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team at 610-933-1000 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle through your Phoenixville Federal Bank & Trust banking app and online banking. Please call our customer support team at 610-933-1000 for help.
1 Mobile network carrier fees may apply.
2 Must have a bank account in the U.S. to use Zelle®.
3 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
4 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
Copyright © 2023 Phoenixville Federal Bank & Trust. All rights reserved. Terms and conditions apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Phoenixville Federal Bank & Trust
564 Nutt Road
Phoenixville, PA 19460
610-933-1000
